The key to growing your profits is to bring in more revenues, right? Not necessarily. While most business owners focus on growing the sales and revenue side of their business, they often miss key issues that are impacting their profitability.
Every business, whether it is an insurance company or a manufacturer, an auto mechanic or service provider, goes through a process, a sequence of activities and steps to deliver its product or service.
As business owners, we often hear about the importance of implementing processes and systems in our business to create a standardized, professional company that is not dependent on the owner or specific key people. However, for many small businesses, the question of how to effectively implement processes is very real and challenging. Actually it can be like a black hole – most small business owners have some idea of how to implement a process and what it entails, but when they actually start to apply it in their companies, they get only frustration, or at best, good results in the short-term and long-term disappointment.