As business owners, we often hear about the importance of implementing processes and systems in our business to create a standardized, professional company that is not dependent on the owner or specific key people. However, for many small businesses, the question of how to effectively implement processes is very real and challenging. Actually it can be like a black hole – most small business owners have some idea of how to implement a process and what it entails, but when they actually start to apply it in their companies, they get only frustration, or at best, good results in the short-term and long-term disappointment.